Question 1

How do I get to the NSTC Park & Acro Centre?

Accepted Answer

We’re located at the NSW Sport and Recreation Centre (207 Barry Way). Follow signs to the NSTC building.

Park check-in: via the clubhouse path to the right of the main building.
Acro check-in: via the main building reception.

Accessible parking is available at both locations. Change rooms are also available.

Question 2

Do I have to be a Snow Australia financial member to pre-book?

Accepted Answer

Yes. You need to be a financial member to pre-book online. Memberships are valid for 12 months (May 1 to April 30).

NSTC Access Membership: $77 annually
NSTC Summer Membership: $39 for summer-only access

Free Visitor Access Membership allows walk-in bookings (subject to availability), but not online pre-booking.

Join or check Membership

Book a Park Session

Book an Acro Session

Question 3

Can I attend without being a financial member?

Accepted Answer

Yes – if there’s availability. You’ll need at least the free NSTC Visitor Access Membership (SnowID). Walk-in bookings only.

Register for a free SNOWID

Question 4

Do I need to be a member to book?

Accepted Answer

Yes, financial membership (from $39) gives you online booking access.

Become a member

Question 5

Can I attend without a membership?

Accepted Answer

No, you need a membership to use any facility at the NSTC. 
This can be a financial or non-financial membership.

Become a member here

Question 6

Where do I check in?

Accepted Answer

Park check-in is at the Clubhouse; Acro is at the JLH building reception.

Question 7

Can I book on arrival?

Accepted Answer

Yes, our staff can help you with membership and booking on arrival – if there’s space in your session.

Question 8

Where do I find the session schedule?

Accepted Answer

Acro Schedule

Park Schedule

Question 9

Can I book a private session?

Accepted Answer

Yes. Private bookings are available for both Park and Acro.

Minimum 14 days’ notice
30% deposit once quote is accepted

Fill out our Private booking enquiry form

Question 10

What’s the cancellation policy?

Accepted Answer

Community sessions:
Medical cancellations (with certificate) 48+ hours in advance: full refund minus card fees
Within 48 hours: may reschedule (no refund) within 30 days
Other reasons: refund possible with written notice and valid reason (20% cancellation fee + card fees)

Private/group bookings:
14+ days: full refund minus $100 per session
7–14 days: 20% cancellation fee
Less than 7 days: deposit retained
Multiple bookings: 50% fee applies for cancelled sessions with 7+ days’ notice

All cancellations must be emailed to nstc@snow.org.au. No phone cancellations.

Question 11

Can spectators attend?

Accepted Answer

Yes! Spectators are welcome at both Park and Acro sessions.

Park facilities include:
Picnic tables
Viewing deck
Drinks & snacks
NSTC merchandise

Acro: 
Spectators should remain in the reception area due to limited indoor space.

Question 12

Is the High Performance gym open to the public?

Accepted Answer

No, it’s reserved for authorised high-performance and sporting groups.

Question 13

Do you operate in bad weather?

Accepted Answer

Sessions may be cancelled in high winds, lightning, or low light. If cancelled under 1 hour in, you can reschedule or get a 50% refund.

Question 14

Can I take photos?

Accepted Answer

Yes, outside of changing areas.

FAQS

Everything you need to know before your visit.