Conditions of Entry

To ensure a safe and respectful environment, the following conditions apply:

• You must not exhibit behaviour that poses a danger to yourself or others.

• Refusal to follow directions given by authorised staff will not be tolerated.

• Ignoring safety signage or rules of conduct displayed throughout the facility is prohibited.

• Entry is only permitted with a valid registration or booking.

• Emergency instructions, including those related to an Emergency Closure Order, must be followed immediately.

• Entry to restricted areas without proper accreditation is not allowed.

• Misuse of equipment is strictly prohibited.

• Being intoxicated or under the influence of alcohol or illicit drugs is not permitted. No alcohol or glassware are permitted with the premises.

• The possession or consumption of alcohol or illicit substances is strictly prohibited.

• Smoking or vaping of any substance is not allowed within the facility.

• Abusive, threatening, or offensive behaviour toward staff or other guests is unacceptable.  

• The use of mobile phones or recording devices is not permitted in bathrooms or change rooms.

• Photography or video recording is only allowed with appropriate consent.

• Coaching or training may only be conducted with prior approval from the facility operator.  

• Do not attend the facility if you are feeling unwell or have a contagious illness.  

• Management reserves the right to refuse entry if a health risk is identified.  

• You are responsible for your personal possessions. Do not leave bags or items unattended.

• Guests must comply with requests to inspect bags or personal belongings (including phones) upon entry or exit.

• The facility is monitored by CCTV at all times for safety and security.

• Dogs are NOT permitted at the premises unless they are an assistance animal.

Entry to the Premises

All guests are required to check-in and advise of their attendance upon arrival at the premises. Check-in for Acro classes is in the front reception area of the John Langley Hancock building while check-in for Park sessions is through the NSTC Clubhouse located at the Park Entrance.

Entry will not be permitted without checking-in prior to entering the premises.

Guests are permitted to only access the designated areas of the NSTC premises, including the viewing platform located upstairs of the NSTC Clubhouse.  Access to all other areas is restricted unless a guest is accompanied by an NSTC staff member.  Any guest who enters unauthorised areas of the NSTC premises will be requested to leave the area immediately and return to the designated areas.

Waiver & Release of Liability

Guests will be required to agree to these Terms, which includes a waiver, at the time of booking classes or sessions at the NSTC. For guests under the age of 18 years, the Terms including the waiver must be acknowledged and agreed by a parent or guardian over the age of 18. Guests will not be permitted to participate in any activity at the premises unless these Terms including the waiver are acknowledged and agreed.

Booking Classes & Sessions

The availability of classes and/or sessions referred to on the NSTC website is subject to change, delay, cancellation, or closure due to, but not limited to, inclement weather, poor light, preventative maintenance, refurbishment, or other operational requirements. All efforts will be made to ensure that appropriate notification is given along with options to re-allocate your booked session and/or class.

Booking Options

Registration for Acro classes and Park sessions can be made through the schedule links on the NSTC website. Guests booking online must be financial members of Snow Australia. The guest and/or a parent or guardian are responsible for ensuring that memberships are current and active prior to booking a class and/or session. Information on membership types, registration, renewal, and upgrades can be found HERE.

Registrations can be made either as a permanent booking (school term classes for Acro only) or as a casual booking (individual Acro classes and/or Park sessions). Please note that permanent bookings cannot be changed once the registration has been confirmed. If you are not able to attend a booked session, a makeup session or moving a session to another day will not be permitted.

Casual bookings can be rescheduled to another session, provided appropriate notice is given in writing via email with a valid reason. (See Cancellation, Refund and Amendments). Casual bookings can only be rescheduled once, requests for bookings to be rescheduled multiple times will not be accepted.

NSTC Park – 10 Pack Community Passes

10 Pack community passes are available to financial members only and allow access to scheduled Park community sessions. Passes are valid for 12 months from date of purchase and are non-transferable. Sessions are available to book online using a unique discount code and are subject to availability.  

NSTC reserves the right to suspend or cancel any 10 pack pass, without compensation, if there is reason to suspect that the 10 pack pass holder has breached the relevant Terms. 10 pack pass holders must not permit others to use, enter or access NSTC premises through the misuse of the holders’ 10 pack pass. Such conduct may result in suspension or cancellation of the applicable 10 pack community pass.

Equipment

NSTC staff may refuse entry to the premises or activity if guests do not meet any equipment, clothing or accessory requirements imposed for safety and operational reasons. Guests are to be responsible for their own equipment. NSTC staff will check all equipment on site and will round off any sharp or burred edges if deemed necessary. NSTC staff have the right to refuse the usage of any damaged equipment found not suitable for safe use on the airbag.

Airbag Wax

Specific airbag wax is available for purchase from the NSTC. Regular snow wax does not perform well on the in-run surface and candle wax is not permitted. Waxing facilities for guest usage is not available at the NSTC, however NSTC staff can wax equipment for a cost at the clubhouse.

Age & Ability Restrictions

The NSTC is open to all ages and abilities, however some restrictions are placed on certain activities. All children under 13 must be accompanied by a parent or guardian over 18.

Photography & Filming

Photography and video recordings are permitted within the public areas of the premises. Under no circumstances will any photography or video be allowed in the changing facilities, toilets, or shower areas. If NSTC becomes aware of any photographs and/or videos that have been taken by any guest that is deemed to be inappropriate, NSTC may request that certain files be deleted immediately. If there is any concern that filming or photography may be in breach of the Snow Australia Child Safe Policies, NSTC will proceed with mandatory reporting to appropriate agencies and law enforcement. NSTC will not be responsible for any loss or damage to photography or filming equipment.

NSTC may conduct, or allow third parties to conduct, photography and filming at the premises. Unless NSTC has been notified, guests agree to the publication of any photographs and/or video recordings used by NSTC, without prior notice or compensation, for the purpose of but not limited to film, broadcast, TV, social media and any other media platforms, publications, future events, and publicity.

Any photography or filming must adhere to SA’s Safeguarding Children and Young People Policy which can be accessed at Integrity - Snow Australia.

All members consent to photos and/or video being taken as part of the Terms of Registration when becoming a member.

CCTV & Security Recordings

CCTV Security cameras operate throughout the NSTC premises for security and work health and safety purposes. Guests acknowledge that they may be filmed and recorded.

Personal Property

Guests are responsible for all personal belongings and property. NSTC is not, and will not be, liable for any damage, loss, or theft of your personal belongings. Lockers are available for use and are included in the cost of your session. Locks will not be provided. Guests may use their own locks to secure any possessions placed into the locker for the duration of the booked session. Locks are not permitted to be left on lockers and NSTC reserves the right to remove any locks by NSTC staff. All equipment, clothing and accessories must be removed at the end of each session, items cannot be left at the premises. Any lost property will be kept at the premises for 30 days before being disposed of.  

Carpark

Vehicles must only be parked within the marked car park areas of NSTC. Parking is not permitted within the athlete housing area and/or club house access road. Vehicles are parked in the car park at your own risk. NSTC is not, and will not be, liable for any damage, loss or theft of any vehicle, accessories, or contents in or on any vehicle.

Refusal of Entry or Removal from Premises

Guests may be refused entry to or be removed from the premises, without a refund, if the NSTC reasonably believes that you are affected by drugs, alcohol or have behaved inappropriately; your actions may pose a risk to NSTC staff or other guests; or you are in breach of any of the Terms or other laws, policies or conditions applying to the premises. In the case of suspected criminal activity, the appropriate authorities may be contacted.

Snow Australia Membership

All guests using the premises must have, at a minimum, an NSTC Access Membership. All financial discipline memberships include Snow Australia premises access, which include but not limited to, NSTC. No additional membership is required if you are a current financial member of Snow Australia.

View the complete Membership Terms & Conditions HERE

All memberships are non-transferable, are valid for 12 months and must be renewed from 1 May each year. An option to purchase a NSTC Summer Membership is available from October to April.

If a member wishes to upgrade their membership, this can be done at any time throughout the year via the Snow Australia website. The member will be required to pay any difference in price, if applicable.

Each member is responsible for ensuring their personal details are correct at the time of registering and/or renewing their membership.

Snow Australia and NSTC reserves the right to suspend or cancel any Membership, without compensation, if we reasonably suspect that the member has seriously breached their obligations under the relevant terms and conditions. Members must not permit others to use, enter or access the NSTC premises through the misuse of the members’ membership. Such conduct may amount to a serious breach of these terms and conditions and may result in suspension or cancellation of the Membership.

Snow Australia retains the right to vary these terms and conditions from time to time, including changing the prices of any Membership. Any variations become effective on posting the changes on our website.

Community Bookings

All community classes and/or sessions are made online and paid for in advance. Bookings are non-transferable to another person.

Cancellations due to injury or medical circumstances, made at least 48 hours in advance of the class and/or session, will receive a full refund (less credit card fees). Cancellations due to injury or medical circumstances made within 48 hours of the class and/or session can request to be rescheduled to another session (subject to availability) within the following 30 days, no refunds will be given.

Cancellations due to other circumstances, within reason, may be eligible for a refund provided sufficient notice is given in writing with a valid reason.  Any approved refunds will incur a 20% cancellation fee, plus credit card fees, from the time notice is received.

All cancellation requests must be made in writing, along with a medical certificate where required, via email nstc@snow.org.au Cancellations or requests to reschedule will not be accepted via phone.

Private Bookings & Group Bookings

Private bookings are available to individuals and groups.

A NSTC Venue Enquiry form must be completed prior to arrival and can be requested via email nstc@snow.org.au. Costs are based on the information provided in this request form. There will be no reduction in costs if the number of private or group bookings varies from the commencement date. All guests attending as part of a group must be a member of Snow Australia.

A deposit of 30% is applicable for private bookings once the quote has been accepted.

Cancellations made 14 days or more before the booking begins will receive a full refund of the deposit, less a $100 administration fee. Cancellations made within 7-14 days prior to the commencement of the booking will incur a 20% cancellation fee of the quoted cost. Cancellations made within 7 days before the booking commencement date, the full deposit will be retained as a cancellation fee. All cancellation requests must be made in writing via email nstc@snow.org.au

NSTC Gym, Cardio & Running Track

The NSTC Gym, Cardio and Running Track areas are accessible for authorised high-performance sporting groups and authorised community sporting groups only. It is not available for public use.

Authorised high-performance and community sporting groups may access the gym, cardio and running track areas on a user-pay system and sessions must always be supervised by Australian Strength & Conditioning Association (ASCA) qualified coaches.

A NSTC staff member will be present for all booked sessions.

Visiting athletes and coaches must sign the NSWIS Venue Access Waiver and complete the NSTC gym and cardio induction prior to the first session.

Athletes must bring appropriate gym training equipment (lifting shoes/towels/water bottles). Any damage to weights and cardio equipment must be immediately reported to NSTC staff.

Visiting athletes and coaches must complete the incident / near miss report for any injuries, incidents, or near misses in the NSTC gym, cardio and running track areas.

The maximum number of athletes per session must not exceed 30 pax in the gym and maximum 20 pax in the cardio areas.

Requests for gym, cardio and running track bookings can be made via email nstc@snow.org.au

Private Coaching Session

Coaches who are not affiliated with a Snow Australia Recognised Pathway Provider are able to coach athletes at NSTC during community sessions on the proviso that:

• Coaches are current financial members of Snow Australia.

• Coaches are required to be inducted to the premises by the NSTC Operations Manager. Coaches may be required to assist with operations, including but not limited to, water control, radio confirmation and buggy driving.

• Coaches are required to advise NSTC, via email nstc@snow.org.au, to nominate a list of athletes for private coaching with a minimum of 72 hours prior to the community session. Access will be confirmed by NSTC as soon as possible once the request has been received. Athletes are responsible for booking and payment of the community session.

• A maximum of four (4) athletes per coach in the private group at any one time during a community session.

• Coaches will be requested to pay the athlete coaching fee per athlete.

• A limited number of coaches can be at the top of the tower. Coaches should supply their own radios, tuned into the NSTC frequency, for communication.

• Coaches have permission to only coach their nominated athletes. Coaching of athletes outside of their nominated group may incur additional fees.

Responsibility Code

All guests agree to the following Responsibility Code:

• RESPECT – Treat all participants, staff, and spectators with respect

• INCLUSIVITY – Treat everyone with fairness and equity

• SAFETY – Follow the rules and guidelines, including the proper use of equipment at the premises.

• COOPERATION – Cooperate with coaches and fellow participants to create a positive and collaborative atmosphere

• PREMISES PROPERTY – Respect the premises property and equipment. Keep the premises clean and report any damages

• SPECTATOR SUPPORT – Encourage children to participate, support all efforts and remember that children play sport for their enjoyment.

Activity at NSTC is inherently dangerous due to the physical and technical skill required to participate. Act with consideration for yourself and others and refrain from behaviour which could affect your safety or the safety of others. Obey all reasonable instructions and warnings given by NSTC staff.

Gift Cards

Redemption

• Gift cards can only be redeemed at the National Snowsports Training Centre (NSTC) for eligible products and services, including Park & Acro programs, merchandise, and other activities as listed at the time of booking. 

• Gift cards are non-refundable, non-transferable and cannot be redeemed for cash or used for Snow Australia memberships.

Validity

• Gift cards are valid for 3 years from the date of purchase, unless otherwise specified.

• Any remaining balance after the expiry date will be forfeited and cannot be refunded or transferred.

Usage

• Gift cards may be used in part or full payment of a transaction.

• If the total transaction amount exceeds the gift card balance, the remaining amount must be paid using an accepted payment method.

Non-Transferable & Non-Refundable

• Gift cards are not transferable, exchangeable for cash, or refundable.

• No refunds will be provided for purchases made with a gift card.

Online & In-Person Redemption

• Gift cards can be redeemed online through the NSTC booking system or in person at check-in.

• When redeeming online, the gift card code must be entered at checkout.

Booking Conditions

• All bookings made using a gift card remain subject to NSTC’s standard booking policies, including cancellation and rescheduling terms.

• If a booking purchased with a gift card is cancelled in line with NSTC policy, the refunded amount will be returned as credit on the same gift card.

Rights of NSTC

• The NSTC reserves the right to amend these Terms & Conditions at any time, where permitted by law.

• Use of a gift card constitutes acceptance of these Terms & Conditions.